skip to content

Technology

What would you need assistance with?
Trupp Global-

While you are busy building the next technological breakthrough, we’ll make sure your clients understand what you do. And want to buy it. And that none of your paperwork is left unnoticed, unattended, un-taken-care-of. We are offering a very broad set of services which means that we can create the perfect mix-and-match just for your needs. What is almost certain though is that you’ll need our assistance in customer support. But we don’t stop there. We can also offer you all the help you might need for those dreadful back-office chores that take up your valuable time and impede your team’s productivity. As for our own performance? You don’t need to worry about that. We will set the KPIs together and we will see that not only they are kept but greatly exceeded!

You go on disrupting the market, we’ll take care of all the rest!

Customer Support

You see, with innovation a lot of questions arise.

What we’ll do is bring together the right team to explain to your clients everything there is to know about your product in the most efficient manner.

Back Office Support

You know all those piles of invoices, paperwork, uncategorized expenses and whatnot? Yeah, we’ll take care of all those in no time.

This service includes complete and full support including your data entry, order processing and, of course, meticulous internet research so you can free yourself from the chains of the day-to-day!

Trupp Global-

Entertainment
& Gaming

Trupp Global-

You are a passionate gamer, you are currently streaming and something goes wrong. You have all the patience in the world for the support team to get back to you, right? Yeah, absolutely not.
We are here for the rescue! Our customer support services will make sure that your client is happy by receiving stellar support for their problems! What is more, everyone is happy to be experiencing their online entertainment in a safe, hate-free environment.

Our online moderators will make sure to clear any unpleasant comments, restoring the positive vibes of the community.

We work to see you play - stress-free!

You just keep on streaming.

We will make sure your online experience remains as exciting as the game itself. No platform issues, no hardware issues, no tech issues.

Just the pure joy of the game and our amazing team making sure that all is completely lag-free!

Player Tech Support

Platform Support

Game QA & Testing

Hardware Testing & Validation

Digital Player Support (email, chat, SMS, social, in-app messaging, in-game chat)

Safety first!

The online community did not pass the vibe check?
We got this.

We’ll clear out all the inappropriate comments, harassment and spammy content of any type so that the online experience remains pristine for everyone involved.

Content Moderation

Community Moderation and Support

Live Video, Audio, Streaming, Chat Review & Moderation

Account Takeover Recovery

Fake Postings & Reviews

Ad Review & Classification

Policy Research & Analysis

It’s not all fun and games!

Security for instance.

No user can really dive into the bliss of binge-watching and online gaming in a digital environment that doesn’t feel quite right. And your platform needs to take every measure possible to communicate a strong sense of safety.

Our specialized team will give you all the support you need to do exactly that.

Create a safe and secure digital environment where the users can enjoy pure entertainment without having to worry about anything.

Trupp Global-

ID Verification

Fraud Detection & Prevention

Fraud Advisory & Investigation

eSports Integrity

In-Game Marketplace Integrity

Know-Your-Transaction

Digital Asset Screening

Chargeback Disputes

Retail &
E-commerce

Trupp Global-

If you are in retail and E-Commerce, one of the main questions is always the following. Why are my customers not cashing out? Is it the product? Is it the prices? Is it the UX-UI? Is the button not big enough? What is it?

Well, it mostly is the digital customer experience.

In an online shopping environment your client needs to feel assured that any questions about your product or service will be clarified in a direct, understandable and, above all, reassuring manner.

Wanna make your clients super happy?

If something is true about the retail & E-commerce industry is that everyone needs some help.

Yes, you too. How can we assist you? First we’ll set up a specialized team with a long experience in the field. Then we will handle everything related to your client’s needs. Customer complaints are gone.

Naturally, we will upsell and cross sell in the process. What is more, we will upgrade and fine tune your operational processes so all the returns, exchanges, and refunds run smoothly.

Your productivity, sales and client satisfaction will rise in no time!

Upselling and Cross-selling

Lead Generation

Top Drivers

Product Education (pre-sales)

Product Concern (post-sale)

Returns/Exchanges

Product Education (pre-sales)

Hardware Testing & Validation

Refunds/Credits

Price Matching

Billing/Payment Disputes

Customer Complaints/Feedback

Promotions

Chargebacks

Referral gaming – Account Takeovers

Technical Support and Troubleshooting

Account Help/Password Reset

Order Placement/Cancellation

Order Tracking/Fulfillment-Related issues

Escalations

Social
Media

Trupp Global-

Did you know that an average user spends more than 2 hours daily on social media, a time rising to well over 8 hours for teenage audiences!

As your business is active in this field you are bestowed with the often unpleasant responsibility to ensure that your users are at all times within a pleasant, kosher environment. And depending on the line of work that can require many hours of engagement on your side. Or, on our side if you decide to outsource this line of work and focus on your product development instead. Your call! What we can say though is that we are experts in keeping the online environment free from negativity and toxic comments as our team will monitor in real time and sort out the spam and the unpleasantries. And, of course, should your users have any questions whatsoever we are here to answer them in no time.

Let’s keep things kosher!

We’ll put together a specialized team that will get rid of all the nuisance.

Spammy content? Gone. Fake postings and mean reviews? Gone as well. Account takeover? We’ll recover everything in no time. Community moderation? We’ll keep everything in check so your users can enjoy a carefree digital experience. Our social media specialists will assist you with all the labor-intensive tasks that keep you from developing your product, making sure that everything is in check, at all times.

Content Moderation

Community Moderation and Support

Live Video, Audio, Streaming, Chat Review & Moderation

Account Takeover Recovery

Fake Postings & Reviews

Ad Review & Classification

Policy Research & Analysis

Fintech

Trupp Global-

The shortest path to this goal is a responsive and empathetic customer service. And a fraud-free environment, of course. Lucky you, we are specialized in precisely that. Our customer care services will see that all the questions of your clients are answered in real time, solving their problems and building a trustworthy image for your company. What is more, we will clear the air from any unwanted comments and spammy behaviors, delivering a carefree environment for your clients to operate in. Because any sort of hint of fraud within Fintech is something that you REALLY don’t want to have.

Here, it’s all about security. A sense of security which creates a long-lasting bond between you and your client.

Digital Banking

Let’s keep everything in order.

From stellar digital customer experience and customer onboarding to making sure every part of your service is free from fraud attempts and other unpleasantries, we got your back.

Digital Customer Experience

Customer Onboarding

Fraud Detection & Prevention

KYC Research

Cryptocurrency & NFT

As Crypto changes the world of Fintech, questions will arise.

We got you.

As Crypto changes the world of Fintech, questions will arise. We got you. We provide full customer support assistance, fraud detection and prevention, real-time transaction monitoring, social media scraping and content moderation.

24/7 stellar Customer Support via Chat, Email, and Calls

Fraud Detection and Prevention

Real-Time Transaction Monitoring

Social Media Scraping and Content Moderation

Payments

Let’s enforce the security of your customer’s transactions.

Our 24/7 customer support team will be right by their side via email, call and texting while our back office support can assist you with payments dispute intake and resolution.

24/7 stellar Customer Support via Chat, Email, and Calls

Payments Screening Dispute

Intake and Resolution Complex

Real-Time Technical Support

Investing

Data, the only thing that gives you true insight on an investment strategy.

Trust us with keeping your operations up to date and see your profits skyrocket as your operational times plunge!

24/7 stellar Customer Support via Chat, Email, and Calls

KYC and KYB research

Fraud Detection and Prevention

Lending

Let’s set up your BNPL experience from scratch creating a feeling of utter security for your clients.

24/7 stellar Customer Support via Chat, Email, and Calls

Dispute intake and resolution

Fraud detection and prevention

Cryptocurrencies
& NFT

Trupp Global-

Crypto & NFT technology is here and it’s changing everything.

The future of finance has arrived! This new technology is here to show us the new era of the market, bringing with it a ton of controversy and questions, as often is the case with everything groundbreaking. While you focus on developing your product, we will create an environment for your clients that feels safe, fast and stable.

How can we make your life easier?

Keep your clients and the artists happy at all times!

We have been working in the Crypto & NFT industry since its dawn, and we are specialized in handling any issues that might arise. From customer support to technical assistance and any issues related to fraud detection, our team will streamline your processes and handle any inquiries that might arise in the process.

Trupp Global-

24/7 stellar Customer Support via Chat, Email, and Calls

Dispute intake and resolution

Fraud detection and prevention

Social Media Content Moderation

Travel &
Transportation

Trupp Global-

Travel is a tricky one. Probably the only industry in which you are handling the requests of someone who just started their long-awaited, well-deserved holiday. And you know, it is precisely this moment that you don’t want to be dealing with hassle. All you want is to reach your destination and just relax. We can offer your clients exactly this carefree experience. Our travel-related services cover every bit of the journey. From the endless amount of information flow that is the reservations procedure, to offering your clients an impeccable delivery service right at the comfort of their lodging, we got this!

Utilizing state-of-the-art equipment, technology and the latest software, we will offer you an all-to-one solution so you can focus on developing your product while your clients enjoy a stress-free holiday!

Let’s take your guests on a journey!

Madness in the high season?
We’re here for you.

Our travel specialists will handle all the operational mayhem so you can focus on sourcing new clients and pumping up your revenue! We cover a full spectrum of needs and can take care in real time of everything related to reservations and transfers, both for large hotel chains and independent home-sharing and vacation rentals.

Trupp Global-

Home-sharing and Vacation Rentals

Reservations and Booking

Aggregated Travel Marketplace

Tours and Tickets

We’ll bring your clients what they need

All your clients have to do is ask. We’ll take care of the rest.

Pamper your guests with exclusive services and delivery of products right in the comfort of their lodging. And you don’t need to worry about the operational hassle, leave it up to us!

Upgrade your services now and reap all the amazing reviews that will skyrocket your bookings!

Food and Restaurants

Groceries and Essentials

Alcoholic Beverages