Comprehensive Support for Improved Customer Satisfaction
TECHNICAL SUPPORT SERVICES
Without a technical support apparatus in place, your customers are bound to be in chaos! Studies suggest that 64% of customers don’t read the user manual before calling technical support. There will, at any point in time during the day, be someone contacting a company for assistance in understanding or using or troubleshooting a product. If you cannot solve problems or respond to queries proactively and accurately, customer frustration will increase, and brand trust is bound to erode. With Trupp Global’s technical support services, your customers can get back to using your product/service in the quickest possible time.
A Look at Our Technical Support Services
- Help Desk: Connect your customers to our knowledgeable and dynamic help desk for all software and hardware related questions, support and troubleshooting.
- Image Tracing: We trace and crop images first and then transfer them to your preferred background.
Remote Assistance: Don’t let large geographical distances and time zone differences limit your ability to deliver efficient customer support.
- Software Assistance: With a direct line to phone assistance, a dedicated team handling email support or live website chats, your customers never have to feel overwhelmed with your software solution.
- Hardware Assistance: Remove any doubt of faulty hardware and communicate the quality of your product by solving common hardware queries that less experienced or first-time buyers tend to ask.