Trusted Technical Support Services
You know that manual that you’re so proud of? That you’ve spent endless time putting together so that every single aspect of your service or product is clear to everyone? Yeah, nobody reads that (sorry if you hear it from us for the first time).
So trust us, technical support will save your life.
Customer satisfaction heavily depends on how proactively and effectively you handle requests of assistance on technical matters. In the consciousness of your client it is a matter that will determine the actual quality of your company.
And they will need assistance at any point during the day… or night.
Creating a dedicated team to handle such a workload requires a very significant investment and dedication in the correct training.
Alternatively, you can outsource this service to us. After all, we have been on it for several years now and we are very experienced in a broad variety of industries. And we are the type of team that can offer stellar customer service to your clients while remaining effective and efficient.
Help
Desk
Knowledgeable and dynamic, our help desk is composed of a specialized team that can grasp the technical aspects of your service and can break it down to your customers in the most effective manner.
Level 1/2/3 Tech Support
No, don’t turn it off and on again.
We’ll handle your tech problems before you can say… 1,2,3.
But what is Level 1, 2 and 3 in Tech Support? It basically refers to the depth of sophistication needed in order to resolve the client problem, varying from a simple customer request to a very tough requirement which demands the engagement of a specialist.
Our services cover the full spectrum.
We can strengthen your existing support structure during product launches, rollouts, and peak usage periods, and, as flexibility is our middle name, we can adjust the team assigned to you when you require less involvement on our side. As we hand-pick the members of our team for every project, you can rest assured you’ll be working with people that can really step up and sort the issue in the most effective manner.
All you need to do is tell us what the problem is.
Password resets? Login issues? In need of Product & Warranty support? Billing troubles? Service connectivity perhaps? An ultra complicated Level 3 trouble ticket complication that you have no idea how it occurred?
We’ll deal with it.
So, how does this work?
A tech problem occurs. Uh, oh.
Our L1 team is there to assist with basic troubleshooting like password resets, menu navigation, installation troubles, configuring Outlook and so on.
Bummer, the problem persists.
Our L1 team prepares a ticket and passes the torch to the L2 team, which comes in to make an in-depth analysis together with the user. This team has a higher level of sophistication and can resolve medium intensity problems ASAP.
The problem just won’t go away.
Here come the experts. With an all-rounded report provided by the L2 team, the L3 team consists of subject matter specialists that will take matters into their own hands. Basically, problem solved.
A tech problem is one of these cases that can cause rage levels to spike, and understandably so. This is why we always keep it simple, fast, and above all, empathetic with the frustrated users. After all, customer satisfaction is what we all strive for, right?
Remote
assistance
Aiming to a worldwide clientele? Then you’ll need worldwide assistance.
Don’t let large geographical distances limit you from providing impeccable client support at all times.
Software
assistance
Give your customer a variety of options.
From direct calling and email support to live web chats, your client will feel like his needs are being met and his questions answered efficiently and effectively.
Hardware
assistance
Actually, most of the questions related to hardware assistance by first-time buyers are quite repetitive.
Remove any shred of doubt that they might have around your product with a dedicated team that can take them through every step of the process.
Why outsource your technical
support in the first place?
Your product is not only your product. Your product is also the way you help your clients understand and use your product.
It is proven that stellar customer support is the factor that will turn a customer to a returning customer. And this long-term relationship is what it’s all about.
- Your customer simply loves to be the center of attention. Especially in the age of social media, most people have a very low tolerance as to the time turnover on their questions. Grant them their expectation with a dedicated help desk.
- It’s always better to talk to someone. The majority of the people who contact technical support tend to be stressed and in need of immediate assistance. Talking to an actual human that will engage with their problem in a dedicated manner is what does the trick.
- Queries become easier. When technical advice support is carried out in an explanatory manner, clients understand solutions and follow-up with questions more easily and smoothly.
- Keep that budget low. Outsourcing your technical support team will grant you a team of specialists at only a fraction of the money it would need to build a team from scratch.
- Keep it holistic. A combination of phone, email, chat and social media support for technical issues gives your customer many options to choose from and grants them a feeling of appreciation.
WHY US:
- We already know what to do. We are experienced in many industries which means we will be solving problems from day one
- We keep it pocket-friendly. Get 100% of the service in only a friction of what it would cost you to build a team from scratch
- We can offer an all-rounded support. We will be there for your customer via calls, email, social media, live chat, and even postcards if we need to!