Comprehensive Support for Improved Customer Satisfaction
OUTBOUND CALL CENTER SERVICES
Even in the age of internet marketing, outbound dialing is an important part of a company’s marketing and customer service strategy. When done right, it can build valuable and long-term customer relationships. Trupp Global’s outbound support services allow clients to keep in touch proactively with customers and convert customer relationships into tangible business value. We can offer outbound as a standalone service or in conjunction with one or more of our other Call center services: inbound voice support and technical support.
A Look at Our Outbound Support Services
- Surveys: Supplement your in-house market research with customer surveys to learn about current sentiment, expectations and challenges.
- Telemarketing: Promote products and present sales pitches to drive sales and update customers about the latest products, services and plans.
- Lead generation: Generate business leads and grow your customer list in a structured, consistent and continuous manner.
- Collections: Outsource debt collection and pending payments to enjoy peace of mind knowing that dedicated representatives are handling these sensitive communications proactively.
- Follow-ups: Don’t ever forget to follow-up or delay an important moment in the prospect’s journey.
- Appointment Booking: Lead potential customers’ through the sales lifecycle by initiating contact and setting up meetings.
What Outbound Voice Support Solutions Achieve for Businesses
While all these benefits can also be realized by leveraging the email channel, human-to-human conversations have been seen to resonate more strongly with customers. Trupp Global’s best practices of voice support ensure that your customers don’t have to endure unnecessarily long calls and benefit from every telephonic interaction.