Out of all the Customer Support services heard of, live email customer support is the service that most businesses miss to bank on. Email support is that service which has the potential to become the ultimate medium of customer support services, but unfortunate, very few have unearthed its true potentials.
Email support is basically providing precise and timely resolutions to a customer’s query posted via the same medium. Below are a few reasons that can make Email support the next big thing in the market.
7 Reasons why you should include Email Support in your Customer Service Plan:
1. Privacy: With some people reluctant to use social media and other forms of communication for solving their queries because of the scare of being visible to the world or their data being leaked, Email support proves to be a safe haven. It provides utmost security and is away from the online media thus being safe from the prying eyes.
2. Written Documentation: It is absolutely necessary for any business or individual to have written validation of any deal or purchase made, With Email support, you have a thread of communication between the buyer and seller which can be used in future reference in case of any issue or dispute.
3. Economical for Business: Many businesses back out from providing support because of the huge investment that goes into it. Support systems that involve voice and live interaction take up most of the money in terms of hardware, software, and workforce. By switching to email support, not only do you reduce your workforce but also reduce the overall cost of operations.
4. Attachment Facility: Many times a customer is not able to understand what is been said on the phone because they cannot visualize it or have dialect difference issues, with the email support, you have the facility to attach support documents and other related files, which can facilitate speedy resolution.
5. Product Recommendation: Along with the resolution for the problem client is facing, you can also send across new promotional offers, discounts and sale announcements in future by storing the email address in your database, thus building your customer bank.
6. Accessibility: from smartphones, tablets to laptops, Email is a service which is accessible from almost every device that has an internet connection.
7. Global mean of Communication: Email is a recognized global mean of communication between two parties in any part of the world. With provisions to send emails to multiple parties at the same time, email marketing is another scope of business that is gaining steady popularity all around the globe.
Conclusion: With Trupp Global, you acquire an email support outsourcing service that covers all aspects as far as email communication with customers is concerned. Every manner of queries, support, and service is handled professionally, astutely and sensitively. To know more on how you can avail these services at an affordable rate contact us today.