Redefine your brand’s customer experience with the live chat feature by adding a new meaning to its digital communication.
Brands will no longer be profitable simply by keeping them reactive. Serving quality customer support exceeding the customer’s expectations is the only key to gain a competitive advantage in the market.
Customer support plays a crucial role in sustaining and growing businesses irrespective of any sector. There goes a proverb – “Customer is the king”. Hence, customers are the lifeline of the businesses and it is the responsibility of the companies to serve every customer by providing unique customer service.
Omnichannel customer service has helped them to retain more than 89% of the customers. Moreover, it is easier than ever for the customers to reach any brand with their query.
As per the report published by Forrester, poor customer service abandons the customers from their buying intention, it gets translated to an average estimate of $62 billion loss of sales in the United States. With the advent of technology, it is very important to use them properly so that companies can get the desired result in terms of customer satisfaction.
According to Live Chat Statistics 2020, almost 79% of the customers prefer chatting i.e., getting instant answers, which is the reason behind the growth of live chat support services.
Technical support is defined as the range of services aimed at providing solutions through a website or app to the customers’ queries of the products. Technical support can be provided either by an in-house team or can be outsourced for better results.
Customer Support has become one of the most vital elements that bind businesses with their customers. Companies of all sizes believe in serving their customers at their best so that they can reap maximum benefits both in terms of profit and market share.
Introduction The concept of call center outsourcing has gained immense popularity recently as most of the agencies leverage BPOs. From customer support to omnichannel marketing techniques, the rapid evolution of the IT sector to cybersecurity concerns, maintaining businesses has become more complex than it was 20 years ago. Companies that recognize the need for outsourcing,…
Outbound calls are a way to strengthen customer relationships by increasing contact and improving the quality of customer experience. A welcome call to a new customer or a call to a customer who has posted a grievance online, for example, reinforces the relationship and provides an opportunity to offer additional products or services. Calling a…