The back office is that part of a business which is made up of administrative and support personnel who are not directly client-facing. Which means departments like, Accounts, IT, Data Entry, Content Moderation team, etc. together make up a back office support team.
Since it is not mandatory for back-office support to be present for client relations and other client-facing tasks, many companies have chosen to outsource their back office needs to external services. These back-office support teams can be either located in the same country of operation, but at a less expensive location or outsourced offshore to skill in rich countries like India, China, Thailand, etc.
It is by default considered that back office staffs do not interact with the client-facing staff, but that is not the case in the real-world scenarios. For the proper functioning of any business, it is necessary that both the back and front support groups work hand in hand. For example, when a sales assistant is selling a product, he needs the help of the back office support to give him accurate information on inventory and price models to
Why are top notch companies Outsourcing their Back Office Support?
Industry giants like Wipro, Dell. HP, Oracle, Cisco, Microsoft, etc. have outsourced most of their back office and customer support to offshore locations. Here are the few reasons for the many that they do this for:
Cost Efficiency: With outsourcing, the total cost of hiring goes down considerably for any business. By moving the back office support in a country which has an abundant resource available at a lesser cost of operation helps build the business.
Back Office Expertise: When you outsource your back office support to an expert outsourcing firm, they not only guarantee a smooth running of your back office but do this with a team of well-trained professionals who are masters of their field. Thus you can be assured of a perfect back office support and quality result every day.
Invest in Core Business: Once you have settled with an outsourcing firm you can trust, your back office worries are eliminated, now as a growing business, you can redirect your focus on the other matters at hand, like the expansion of the business, that new deal you could not concentrate on because of your back office worries or investing the reduced cost of back-office operations in a new venture!
Conclusion: An efficient back office support helps the overall growth of a company. Eliminate your outsourcing support woes by partnering with Trupp Global Back Office Support, our services ranging from Data Entry, Content Moderation to eCommerce Management and Transcription help your business be the best among the rest.