Have you ever experienced that the assigned time is not enough to finish your job? Is too much paperwork or data management taking up your precious time, impeding productivity and business efficiency? Not, able to focus solely on your core business operations? Well, then it’s time to consider outsourcing your non-core or often time-consuming processes…
When we hear the term Robotic process automation (RPA), it brings to mind an image of robots executing the work of humans in a contact center. However, in the outsourcing industry, RPA has so far been envisioned as software to boost the efficiency of rules-based tasks. The focus on designing robots that thinks like humans…
What is Content Moderation? Content Moderation is the modulation and application of a pre-determined set of rules and guidelines to determine best if the communication (in any form of writing) is permitted or not. Why is Content Moderation used? Content moderation helps you to curate contents that are targeted for your specific audience. When your…
Today life has become easy with the advent of various online shopping websites. Leading shopping websites like Amazon, Alibaba, etc. all use product catalog to ensure that all the products listed in their site are credible and available. Catalog management is basically the process of optimizing, improving and building product data accurately and effectively. Catalog…
Out of all the Customer Support services heard of, live email customer support is the service that most businesses miss to bank on. Email support is that service which has the potential to become the ultimate medium of customer support services, but unfortunate, very few have unearthed its true potentials. Email support is basically providing…
The back office is that part of a business which is made up of administrative and support personnel who are not directly client-facing. Which means departments like, Accounts, IT, Data Entry, Content Moderation team, etc. together make up a back office support team. Since it is not mandatory for back-office support to be present for…
Have you ever wandered into a product development site and got confused which product would best suit your needs? Of course, you have, everyone has faced this dilemma once in their lifetime! During this confusing moments, must have seen a pop-up chat window that says, “Hi, this is XYZ, how can I help you!” you…
A photographic heritage or heirloom in a family is unique, irreplaceable and often the only copy for everyone to own. Original photographs get easily damaged by handling and chemical reaction over the years. Such photographs need a restoration on an urgent basis in order to stop them from fading beyond recognition. What Is Photo Restoration?…
With customization and enhanced photo editing services, real estate like any other business strive to offer high-quality services in order to reach out to more prospective clients, thus edging out the competition. Even if selling and marketing skills are the main aspects of the real estate industry, a good businessman should also look to optimize…
Outbound calls are a way to strengthen customer relationships by increasing contact and improving the quality of customer experience. A welcome call to a new customer or a call to a customer who has posted a grievance online, for example, reinforces the relationship and provides an opportunity to offer additional products or services. Calling a…