Today life has become easy with the advent of various online shopping websites. Leading shopping websites like Amazon, Alibaba, etc. all use product catalog to ensure that all the products listed in their site are credible and available. Catalog management is basically the process of optimizing, improving and building product data accurately and effectively. Catalog…
Out of all the Customer Support services heard of, live email customer support is the service that most businesses miss to bank on. Email support is that service which has the potential to become the ultimate medium of customer support services, but unfortunate, very few have unearthed its true potentials. Email support is basically providing…
The back office is that part of a business which is made up of administrative and support personnel who are not directly client-facing. Which means departments like, Accounts, IT, Data Entry, Content Moderation team, etc. together make up a back office support team. Since it is not mandatory for back-office support to be present for…
Have you ever wandered into a product development site and got confused which product would best suit your needs? Of course, you have, everyone has faced this dilemma once in their lifetime! During this confusing moments, must have seen a pop-up chat window that says, “Hi, this is XYZ, how can I help you!” you…