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The concept of call center outsourcing has gained immense popularity recently as most of the agencies leverage BPOs. Between customer support to omnichannel marketing techniques, the rapid evolution...

We are all familiar with the concept of outsourcing business processes. With improved IT capabilities and reduced international trade barriers, organizations interlink with each other for flourishing...

A photographic heritage or heirloom in a family is unique, irreplaceable and often the only copy for everyone to own. Original photographs get easily damaged by handling and chemical...

Outbound calls are a way to strengthen customer relationships by increasing contact and improving the quality of customer experience. A welcome call to a new customer...

With the online market seemingly blooming all over the world, the competition to stay ahead in the race has become important; here the role of an excellent ecommerce catalog...

With the development of technologies and its peripherals, there are a lot of businesses nowadays that require transcription services. The first industry that comes in our mind when we...

When we think of medical records, we imagine a dusty room full of cabinets with files and papers stacked up to the ceiling! This is because physicians, medical personals and other...

With customization and enhanced services, real estate like any other business strive to offer high quality services in order to reach out to more prospective clients, thus edging...

What is Virtual Staging?

Virtual staging is the latest technology taking the real estate industry by storm; this process uses 3D technology to help potential buyers visualize their future property. ...

The world of fashion is well known for its use of beautiful photography, whether that’s in an editorial spread, for a social media campaign or even on an e-commerce online...

As Uncle Ben in Spiderman said, “With great power comes great responsibility”, I say, with good content writing skills comes the need to deliver amazing content! A person...

One of the most sort after and fast growing sector of BPO service from the last decade is Healthcare. Unusual as it may sound, it has been seen that more and more healthcare sectors are...

In the ambitious business setting now-a-days, the importance of customer support is increasing tremendously. We are well aware of how to deal with the general complaints...

Last month, my mobile’s internet connection was down and I could not browse through the net for some important research papers and was about to have a mini panic attack! I tried restarting...

Imagine you are a small artefacts start-up company; you have done your homework and got your investors. One day you land on one of those “free website” or “low price online store” provider...

When you are at a beautiful location, away from the hustle-bustle of the city life, many people regret not being able to capture a memory, or not able to take in the entire landscape...

While having a discussion with a friend about a Property Title Search for the flat I wanted to invest in next month, she said,“but why are you getting that done, hasn’t the bank already...

Remember that time when you went through an old family photo album and saw an image of your grandparents on their wedding day? But unfortunately, the image isn’t the...

Even if most businesses are concerned with customer satisfaction, it is seen that most may not actually get deeply into improving customer support but would rather address...

One is under the misconception that dealing with Inbound Calls are more easy, seeing as how they are aware of your presence and is probably seeking you out...

Over the decades, outsourcing has fast gained more support and there have been changes in how it’s being dealt with. Many businesses now consider outsourcing...

Mobile apps are a crucial aspect for most businesses, acting as the latest promotional and sales channel, making way for more attack from hackers. This could result...

Since advancement of technology, businesses are now able to perform some operations more smoothly and efficiently. Apart from the most discussed aspects such as video...

Most businesses, these days opt to outsource customer services such as handling emails, voice, fax, real time chats, addressing website orders or queries...

Be it the call centre with over 200 staff or a financial company with about 100 employees, or even another of the multinational companies, the one thing they all have in common...

One of the crucial aspects of Software Development Life cycle is software testing, as it helps you determine if a developed software is ready for launch or not...

Data entry has been considered as the most crucial aspect for most of the businesses to arrive at informed or insightful campaigns and business decisions, enhance operational efficiency...

Healthcare, one of the leading industries is looking to optimize its services as well as maximize the efficiency of its staff with the aim to deliver excellent patient care...

Most of the business success hinge on customers, and in their bid to outdo competition is vying with each other to provide the best customer service as possible. They...

With cold calling not making much of an impact on prospective customers to urge them into action, one would think that outbound voice support services may be a thing of the past. However...

Over time with the advent of technology, it is not only the use of smart devices, mobiles, ipads or tablets and portable notepads that’s seen a boom, but there has also been a significant growth in the use of mobile and web applications...